One Star, A Thousand Reactions

Sleman, An incident involving a ShopeeFood driver and a customer in Sleman, Yogyakarta, went viral and attracted public attention, especially from the online motorcycle taxi community. The incident occurred on Friday night, July 5, 2025, in the Griya Nadhira Housing area, Trihanggo, Gamping. According to reports from the police and the media, the incident started from a food order delivered by a ShopeeFood driver to a customer with the initials AAP. After receiving the order, the customer gives the driver a one-star rating, which is considered a form of dissatisfaction because the delivery is considered slow.

The one-star award apparently triggered an argument between the driver and the customer. The two were involved in a fight in front of AAP's house, and the situation was later recorded and spread on social media. In the viral video, a tense atmosphere can be seen between the two sides, although it does not explicitly show an act of physical violence. However, the narrative that developed on social media called for violent actions, so many other ojol drivers were called to come to the location.

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Hundreds of ShopeeFood drivers and other online motorcycle taxis gathered in front of the customer's house at night as a form of solidarity. The crowd that attended had filled the residential area to make local residents feel uneasy. Police from the Gamping Police immediately intervened to defuse the situation and secure the perpetrators so that there would be no vigilante acts. The Gamping Police Chief, Kompol Rudy Prabowo, explained that his party had secured the AAP for further information. Until now, there has been no official report from the victim regarding the alleged abuse. The police also emphasized that the legal process will run according to the rules and appealed to the public not to be provoked by emotions over information on social media that is not necessarily accurate.

The police added that ratings or stars in food delivery services are part of the digital evaluation system and should not cause open conflicts. In case of a misunderstanding between the driver and the customer, it should be resolved amicably or through the service provider's official platform.

 

NOTE

This incident shows how sensitive the interaction between customers and drivers can be in online service systems. Things like ratings or complaints can have a big impact on drivers who rely on their digital performance to make ends meet. However, emotional action is not a solution either. The public is urged to respond to this kind of incident with a cool head. Both customers and drivers need to prioritize good communication, as well as resolve problems through official channels. Excessive acts of solidarity can actually trigger an unconducive situation, especially if it spreads through unverified narratives.